An internet connection is all you need to provide remote assistance from your web browser. The user authorises access to their computer by running the Quick Support client and then entering the access code provided by the technician. The connection between the two computers is then effective.
• The Client benefits from support with no installation required
• The User provides remote assistance with no configuration required (no network settings to make, no port configuration, no VPN...).
• Offer assistance to your users from any computer using your browser (Firefox, Edge and Chrome...)
Remote assistance with IT Remote is simple: no installation needed!
All IT Remote’s remote assistance network connections use the HTTPS protocol.
Business data is exchanged via WSS (WebSocket Secure).
You also have two-step multi-factor authentication (2FA), which guarantees the security of exchanges between two remote computers, and also an OAuth2 authentication system