Prices

Discover our various solutions and their prices
Licence IT Remote

15 day
trial version

Free
Non-commercial use

IT Remote
Licence

15 € / month
For professionals

IT Remote
education

Contact us
For schools, universities, etc.
1 IT Remote licence = 1 session
Type of licence
Simultaneous
Simultaneous
Number of sessions *
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= number of licences
Devices managed
Unlimited
Unlimited
Number of users
Unlimited
Unlimited
Web-based administration console
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Remote assistance
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Remote assistance with supervision
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Two-factor (2F) authentication
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Multi-screen
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Elevation of administrator rights
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Connection report
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Dashboard
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Automatic updates
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Mass roll-out
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User session log
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Device access log (computers, servers...)
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Secure file transfer
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Copy / paste management
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Company management
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User management
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Device management
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External access creation
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IT Remote
education

Nous contacter
Pour les écoles, universités, etc.
* 1 IT Remote licence = 1 remote assistance session or 1 remote access session with or without supervision
Example: With 3 IT Remote licences, a user can open a session on 3 devices or 3 users can open 1 session each on a device
Buy a licence

FREQUENTLY
ASKED QUESTIONS

Are IT Remote licences named user licences?

IT Remote licences are “Floating Licences”. You can therefore share them with other users in the company if necessary and access them from any computer.

Are updates included in the licence price?

Yes, updates are included in the licence price.

Do I have to renew my contract every year?

Your contract will be renewed automatically every year. To terminate your subscription, notify us by e-mail or deactivate it directly via your dashboard. You have a clear view and total control of your subscriptions at any time on your IT Remote access page.

Do you offer a free trial version?

We offer a free trial version with the same features as the paid version for a period of 15 days. Click here to try IT Remote!

Do you offer a monthly or quarterly subscription?

Currently, we only offer annual subscriptions and annual billing.

Does each participant in the session need a paid licence?

No, only the initiator of a session (called the User) needs a licence, the participants (called Clients) do not need one and pay nothing.

Does the software work in On Premise mode?

The IT Remote software works by default in SaaS (Software as a Service) mode, which means that you do not need to install anything on your computer/network.
If you would like an On Premise version, please contact us.

How can I get help?

You can download our Getting Started Guides here.

How to access IT Remote

You have two types of access: if you are the purchaser of the licence, you have an account accessible from our merchant site (the one you are viewing now). You will find all the information about your purchase there.
If you are the user and want to start a session, then access your Dashboard and begin your remote control session! You will also have access to all the information about sessions launched, permanent accesses, etc.

If, for example, I buy 3 IT Remote licences, what can I do with them?

You are free to use these licences as you wish:
A User can take remote control of 3 Clients at the same time
A User can take remote control of 2 Clients at the same time and another User can take control of another Client
Three Users can take control of 1 different Client each at the same time

Is there a limit to the number of devices that can be managed?

There is no limit to the devices managed with IT Remote.
However, if you wish to manage several devices at the same time, you will need to subscribe to several licences.

What devices can I use IT Remote on?

The tool is designed to work on computers running Windows and iOS (Apple).
In Linux, no problem, just use Google Chrome for your sessions.
The upcoming version of IT Remote will also be suitable for all touch screens (tablets, phones) and even on Tesla car screens, for example !

What is a Client?

The person who accepts remote control of their computer.

What is a User?

That is the person who takes remote control of a computer. They are often called a Technician, Operator, Administrator…

What is possible with an IT Remote licence?

An IT Remote licence includes two possible types of access:
Temporary remote access: IT Remote Quick Support
Permanent remote access: IT Remote Agent

What is the difference between the free licence and the paid licence?

There is no free licence. However, you can request a free 15-day trial version. This only gives you one licence and is for non-commercial use (see table here). Apart from that, it gives you access to all of the tool's functions so you can try it out in real-life conditions.

What payment methods do you accept?

We accept payment by Visa, MasterCard, American Express and PayPal.
Bank transfers may be accepted under certain conditions in some countries. Please contact us.