Remote assistance

User assistance (Quick Support) has never been so quick and easy, from any device, wherever you are !

Simple and quick connection between 2 computers

An internet connection is all you need to provide remote assistance from your web browser. The user authorises access to their computer by running the Quick Support client and then entering the access code provided by the technician. The connection between the two computers is then effective.
• The Client benefits from support with no installation required
• The User provides remote assistance with no configuration required (no network settings to make, no port configuration, no VPN...).
• Offer assistance to your users from any computer using your browser (Firefox, Edge and Chrome...)

No installation, no problem !

Remote assistance with IT Remote is simple: no installation needed!

For the Client : Download the IT Remote quick support executable
For the User : Use the centralised IT Remote Web Console

Multi-session / multi-monitor :

Manage your sessions from your Web Console
Quickly switch between multiple remote support sessions using your web browser tabs.
Connect several Users to the same computer.
Manage your monitors in different web tabs

High-security sessions :

All IT Remote’s remote assistance network connections use the HTTPS protocol.
Business data is exchanged via WSS (WebSocket Secure).
You also have two-step multi-factor authentication (2FA), which guarantees the security of exchanges between two remote computers, and also an OAuth2 authentication system

		 Advantages 
	

Help your remote workers, customers, friends and family from your web browser
No installation, settings or network configuration required
Access multiple computers and servers simultaneously (multi-session)
Elevate administrator privileges
Share and transfer files securely
Optimise your time and productivity using a simple and quick solution