Remote work monitoring and support software

Since the COVID-19 pandemic, remote working has become the norm in the world of business. As we all know, working from home offers many advantages for employees, but also for businesses.

Remote work monitoring and support software is therefore becoming a must for companies wishing to support their employees or customers remotely and thus increase their productivity and responsiveness.

First and foremost, you need to establish what your needs are. To do this, ask yourself the following questions:

• How many remote devices are there to manage?
• How many users will there be?
• What features will be needed?

Remote work monitoring and support software generally allows you to:

• access resources stored in a remote location
• perform maintenance on a remote computer (remote maintenance)
• manage user permissions and access
• Access your whole IT system remotely and unattended

Remote work monitoring and support software can be extremely useful, or even mandatory if:

• You are in charge of managing an IT system
• You have to perform Quick Support operations for your customers or employees

• Schools and universities
• IT departments and business support
• Service providers

The IT Remote solution requires no installation, unlike some other remote control solutions. To integrate the IT Remote solution into your IT department, just sign up for one of the 3 subscription options.

Once the subscription is activated, you can access all your remote devices directly from your web console. Then you can access all your remote devices anywhere, at any time.

IT Remote is one of the most affordable solutions on the market. The IT Remote professional subscription allows you to:

• Add an unlimited number of users
• Add an unlimited number of managed devices
• Manage remote assistance
• Access remote assistance unattended
• Multi-screen function
• Elevation of administrator rights
• Connection report
• Secure file transfer…

Taking remote control of a device can indeed pose a cybersecurity risk if the process is not secured.

Cyberattacks are a real threat for companies, particularly since the advent of remote working. In fact, in 2020, there was a fourfold increase in the number of recorded cyberattacks on businesses.

That’s why it’s essential to choose reliable and secure remote work monitoring and support software.

Thanks to Oauth2 two-factor authentication (2FA) and SSL encryption, IT Remote guarantees a high-security connection.